Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@radiomodernshack.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@radiomodernshack.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@radiomodernshack.com.

At Radio Modern Shack, we stand behind every item we sell. If something isn’t right, we’ll make it right — fast.

Returns

We accept returns within 30 days of delivery. Items must be in original condition unless they arrived damaged or defective.

To start a return, email support@radiomodernshack.com with your order number and a brief description of the issue. We respond within 24 hours.

Refunds

Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days.

Exchanges

Need a replacement instead of a refund? No problem. Email us and we’ll arrange an exchange for the same item or one of equal value.

Non‑Returnable Items

  • Final sale items

  • Items damaged due to misuse

  • Opened digital downloads or software

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days with photos at support@radiomodernshack.com.

Depending on the item and condition:

  • High‑value or repairable items: We will send you a prepaid return label so the item can be shipped back to us for inspection and parts recovery. Once received, we will send a replacement or issue a full refund — your choice.

  • Low‑value or non‑repairable items: In some cases, we may allow you to keep the item and we will ship a replacement at no cost. This helps reduce waste and speeds up your resolution.

We always choose the option that provides the fastest and fairest outcome for you.